I have returned three sets of hearing aids because they wouldn’t charge. This issue was confirmed during the required session with the technical support team. Each time, replacements were provided, but those also failed. I returned each within 45 days of receiving them. Eventually, I decided to stop dealing with the company and sought a refund, as their representatives assured me I could do so. However, after returning the latest defective set, they are now refusing to issue a refund, leaving me without any hearing aids. I plan to escalate this situation to the appropriate authorities and wanted to alert others about these unfair practices — or rather, theft!
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