Review Time
Like others mentioned, I also made the mistake of buying an audio book…In order to buy an audio book you have to register your card. Immediately after I finished listening to the audio book, I cancelled payment (to just pay the 1 month)HOWEVER, I was unaware they KEEP MY CARD ON FILE. I got an email saying my account was suspended, so. I figured great, at least payments had stopped. Not quite….they kept charging me each month!Months later I find out payments were continuously being taken out of my bank account, month after month.At first when complaining I was told they don’t do refunds as per their terms and conditions….however I managed to get my money back as this was in fact a ‘breach of their terms and conditions’ - literally the opposite they tried to fool me with!if this also happens to you, demand a reimbursement !!(using an alias name for obvious reasons)
Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP.The only way to stop paying is by actually emailing customer service and asking them to physically remove your card on file!To think of how many people they have scammed is heartbreaking 💔
Be very careful when using this site. There is no way to get your payment info off the platform & unable to call any customer service line. I only purchased 1 book and my cc continued to be charged month after month. Finally, I was able to find a customer service email who told me that they will not refund month after month charges because the system auto enrolled me in a FlexPass. The print is so small so there is no way I would've seen that. Just an awful service
I have purchased over 80 audiobooks from ABS or audiobookstore.com and I have received prompt and courteous customer service by email from Tarah whenever I required assistance or had a question/required clarification. I have the option to download all my titles as MP3 files so I can listen to all my titles on my laptop as well as on Apple & Android Devices. I have also exchanged a few titles with the ABS service: "Don't love what you're reading?" Exchange it! I highly recommend Audio Book Store for their excellent customer service and their audiobook titles that I have not been able find anywhere else. First Name: JohnLast Name: WelchTotal Audiobooks Purchased: 85 Initially Enrolled: 9/2/2024
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