Review Time
I didn’t mean to purchase a membership, only a single book purchase. They refused to cancel my account and continued to take money from my account. Furthermore, the book I purchased was misleading in title.
I absolutely love using audiobooks! The experience has been nothing short of amazing. The customer service is the best I’ve ever encountered—friendly, extremely helpful, and impressively fast.
Every book title I’ve searched for has been available, and purchasing plus downloading onto the app is quick and seamless. The app itself is wonderfully easy to use, reliable, and never fails me.
Overall, this service makes enjoying books effortless and enjoyable. Highly recommended to anyone who values great customer support and a flawless listening experience!
Careful: like many other users I bought one book and they have since been charging me for a subscription that I never signed up to. Cancelling is difficult since their app does not allow it. Hands off!!
I was charged $10 per month for nearly two years for a service I never knowingly subscribed to and never used. I was not clearly informed about any recurring billing and only recently discovered the charges.I’ve requested a refund now, but this should never have happened in the first place. Very disappointing experience.
Buyer beware! If you purchase any audiobook, you will incur a monthly subscription fee of $11.95. You cannot simply purchase the audiobook & save it on your device.When you request cancellation & refund, they will offer you a credit for another audiobook. However, if you accept it, you still will be charged the monthly fee. Huh?! I already paid $30.00+ for an audiobook I didn’t even open. Check out free audiobooks through your public library or buy a paperback which is a much cheaper option!If you call and leave a message, a human will not reply to your concern. Instead, expect a computer-generated reply. Awful customer service!I be filing a dispute since I never would have purchased anything on this site if I knew I would be incurring monthly charges.
Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy.Once audiobook store gets your credit card information, and despite your repeated attempts to cancel, they do not. Be sure you’re on good terms with your credit card company and have their pledge that they will fight this with you before you sign up.
This is probably the best audiobook app I've used. The app and website are easy to use and the cost is reasonable, especially if you subscribe. There is a wide variety of books and I love that I can download and listen to the books offline.
I never write reviews, but after trying so many different audio book apps, Audio Book Store is by far the best I’ve used. I absolutely love that the Flex Pass monthly membership is so affordable and as a member you get all the books at a greatly discounted prices. I also love that if you only want to buy one book without the Flex Pass membership, you can. All the other audio book apps require you to be a member (monthly subscription). Cancellation of your Flex Pass membership is quick and easy. Some reviews state that cancelling your membership with Audio Book Store is very difficult, but if you follow the directions for canceling, it’s actually very easy. I love that they offer exchanges (no questions asked) for books that you are not happy with (for Flex Pass members only). And finally, they have excellent customer support, and are very friendly and helpful. I’ve had nothing but great experiences with this book store. Highly recommended.
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