I have regularly purchased earbuds from this company without issues, but this time they sent only the earbuds, lacking any accessories or warranty card. After emailing them, I received an automated response that felt generic. They requested a video of the parcel before opening, which is unreasonable since I had never encountered such a problem before. As a customer service manager myself, I find their policy ridiculous. I will not be purchasing from them again and will inform my friends and family as well.
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