I am extremely let down by my experience with the service, not just because of the initial error, but due to its handling. On December 5, 2025, I ordered speakers, which were out of stock with delivery set for early February 2026. On December 30, I was informed they mistakenly shipped a different model. I was told I could keep them or refuse delivery, and the correct model would arrive in February. However, I recently received a cancellation email for my order without my consent. Now, trying to reorder, delivery is postponed to late February or early March. The most frustrating part is that I've emailed the support team three times in the last 24 hours without a single response. Mistakes happen, but canceling an order without communication is unacceptable. I expected much better professionalism.
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Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.
