I am quite dissatisfied with my experience regarding the service, not only due to the initial error but also how it was handled. On December 5, I ordered speakers that were out of stock, with delivery set for February. I was later informed of a shipping mistake regarding a similar model. I was told I could keep it or refuse delivery, with the correct model to follow. Recently, I received a cancellation notification for my order without my approval. Now, if I try to reorder, delivery has been pushed back significantly. The most frustrating part is my three emails to customer support in the last day have gone unanswered. While errors can happen, unilaterally canceling orders and ignoring customers is unacceptable. I expected much better communication and professionalism.
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Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.
