It is a complete gamble whether you'll have the same experience, but I'm honestly amazed this is legal.
To start, I purchased a spare headphone in November 2025. The site said it was in stock, and rather than waste a headphone and charging case to buy another pair I wanted to give the spares a go. However months went by with zero communication or confirmation that my order was being actioned or dispatched. The money, however, did leave my account immediately.
Fast forward to 8th Jan, I had still had no communication as to where my order was, or when I could expect delivery. I was also moving house so asked for my order to be cancelled and requested a full refund. I heard nothing so sent another email on the 29th Jan. I heard back that it had been dispatched AFTER I'd asked for a refund, and was sent to a property I no longer lived at. Another three weeks passed with no communication.
I finally received confirmation that I would be getting a refund on the 25th February. However it has now been more than a month with no refund being provided.
Absolute con. It's either ran by one person or a whole team of individuals who don't care about their customers. Will never buy from here again and strongly suggest you don't purchase from here.
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