Order placed on January 11th and paid immediately.
After weeks without delivery, I posted a second review. In response to that review, Auer publicly replied that my products would be shipped the next two day.
That did not happen.
You can verify this in my previous review and their public reply.
Earlier I was told the shipment had been returned without explanation. Then on February 4th I was informed the items were out of stock and new production was planned for “next week.” It is now February 12th, and there is still no shipment, no tracking, and no confirmed shipping date.
For more than a month I have received repeated assurances from staff and an account manager that I would “receive the items soon.” None of these promises have resulted in actual delivery.
Delays can happen. But publicly stating that shipment will take place and then failing to follow through severely damages trust.
I still do not have the products I paid for.
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AUER Packaging ist ein deutsches Familienunternehmen mit langjähriger Erfahrung in der Verpackungstechnik und der Kunststoff-Verarbeitung.
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