I had a blocked sewage pipe and wanted it fixed through insurance. The service, subcontracted by my insurer, was too busy to respond quickly, despite urgent advice from Southern Water. We had to hire a private contractor instead. Dealing with the service for settlement has been a nightmare, leading to complaints to the insurance company. It’s disappointing and frustrating. I suggest contacting the insurance directly if they claim to be too busy, as we made a hasty decision to hire privately.
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Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK