auger.co.uk

4.7
4.7 Based on 21 reviews

Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK...

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Average Rating

4.7

/
5

21 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
5%

All Reviews

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Review Time

Exceptional service from start to finish!

Everyone I interacted with, from the phone representatives to the technician who visited, was incredibly friendly, helpful, and knowledgeable! They genuinely cared and were dedicated to providing the best service possible.

5
Date of experience: Jan 21, 2026
Andrea
Thorough leak investigation

Everyone I spoke with on the phone and the technician who visited my home were friendly, helpful, and informative! They made me feel valued and eager to provide the best assistance possible.

5
Date of experience: Jan 21, 2026
Jerri
Outstanding service

Extremely informative with excellent communication and prompt service! The engineers were courteous, friendly, and showed great respect for my property, making the entire experience much less stressful. I would gladly recommend the service.

5
Date of experience: Jan 10, 2026
BobLennonProof32
Outstanding service

The service was appointed by my insurance and performed excellently. Communication before the work was clear, and the on-site team was polite, communicative, and tidy. I am very pleased with the drainage work they completed.

5
Date of experience: Jan 09, 2026
Godfrey Cook
Friendly and professional service

An old Victorian lead pipe had begun to leak. The service came out and efficiently capped off the pipe. The representative was skilled and quickly got to work, isolating the supply and communicating with neighbors before addressing the issue. I was very impressed.

5
Date of experience: Jan 07, 2026
CJ25
Comprehensive solution for water leak

They provided a complete solution to locate and resolve a leaking water pipe. The technicians were multi-skilled and capable of handling all necessary repairs. The service kept me well-informed throughout and communicated with insurers on my behalf.

5
Date of experience: Jan 07, 2026
Grant Powell
Frustrating experience with blocked sewage pipe

I had a blocked sewage pipe and wanted it fixed through insurance. The service, subcontracted by my insurer, was too busy to respond quickly, despite urgent advice from Southern Water. We had to hire a private contractor instead. Dealing with the service for settlement has been a nightmare, leading to complaints to the insurance company. It’s disappointing and frustrating. I suggest contacting the insurance directly if they claim to be too busy, as we made a hasty decision to hire privately.

1
Date of experience: Jan 06, 2026
Calla Brown
Exceptional service throughout

The service was appointed by my home insurance to assess drainage issues and recommend repairs. We chose to have the repairs done by them, and they were completed swiftly, leaving the property clean and tidy. The staff were outstanding, both in the office and on-site. They also charged less than a competitor who initially assessed the property. The team spoke highly of the service, indicating they care for their staff, which was evident in their professionalism. I will reach out for any future issues and highly recommend them.

5
Date of experience: Jan 02, 2026
megamarin71
Incredible service

An absolutely fantastic service! After a terrible incident with another contractor, they went above and beyond to assist me.

5
Date of experience: Dec 30, 2025
Charlee
Highly knowledgeable

The surveyor was very experienced, explaining everything in great detail and providing a comprehensive report.

5
Date of experience: Dec 30, 2025

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