Review Time
An old Victorian lead pipe had begun to leak. The service came out and efficiently capped off the pipe. The representative was skilled and quickly got to work, isolating the supply and communicating with neighbors before addressing the issue. I was very impressed.
They provided a complete solution to locate and resolve a leaking water pipe. The technicians were multi-skilled and capable of handling all necessary repairs. The service kept me well-informed throughout and communicated with insurers on my behalf.
I had a blocked sewage pipe and wanted it fixed through insurance. The service, subcontracted by my insurer, was too busy to respond quickly, despite urgent advice from Southern Water. We had to hire a private contractor instead. Dealing with the service for settlement has been a nightmare, leading to complaints to the insurance company. It’s disappointing and frustrating. I suggest contacting the insurance directly if they claim to be too busy, as we made a hasty decision to hire privately.
The service was appointed by my home insurance to assess drainage issues and recommend repairs. We chose to have the repairs done by them, and they were completed swiftly, leaving the property clean and tidy. The staff were outstanding, both in the office and on-site. They also charged less than a competitor who initially assessed the property. The team spoke highly of the service, indicating they care for their staff, which was evident in their professionalism. I will reach out for any future issues and highly recommend them.
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Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK
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