Our experience with AU Logo Design has been extremely disappointing and concerning.We initially approached them only to design a logo for our business. During this process, they strongly pushed us to apply for a trademark through them. We were shown what they claimed was evidence that someone else had already applied for a similar name and were told that we needed to urgently file a trademark to protect ourselves. Later, after checking independently, we discovered that this information was not accurate and no such application existed at the time.Based on this misleading information, we agreed to proceed with the trademark application and trusted them to handle the matter professionally.They lodged the trademark application with incorrect personal details, using an incomplete version of my legal name despite us providing the correct information. When we asked for this to be corrected, our requests were ignored.We also later realised that they do not act as a registered trademark attorney or official representative. The application was filed directly under my name without clearly explaining this to us, and at no point was it made clear that they were not formally representing us in the application process.Another concerning aspect was that their communications gave the impression that they had a “legal department.” Emails and messages would be sent by a person signing off with their name followed by “Legal Department,” creating the impression that qualified legal professionals were involved. This further increased our trust at the time, but later we realised this was misleading.As the application progressed, we received alarming messages from them claiming that our trademark was facing serious opposition and that urgent payments were required to “defend” it. The situation was presented in a way that created fear and pressure. After taking control of our application directly with IP Australia, we found that the matter had been exaggerated and misrepresented.Instead of receiving transparent, professional guidance, we felt that misinformation and pressure tactics were used to extract additional money.Because of this, we had to take full control of our trademark file ourselves to ensure it was handled correctly and honestly.I strongly advise anyone considering their services for trademark matters to proceed with extreme caution, verify everything independently, and consider dealing directly with IP Australia or a registered trademark attorney.This experience caused us unnecessary stress, confusion, and additional work that could have easily been avoided with honest and professional conduct.
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Transform your business with AU Logo Design, the creative powerhouse trusted by companies across Australia. We offer a holistic suite of services designed for maximum online impact, starting with our renowned custom logo packages. Our expertise covers the entire digital landscape, providing everything from compelling branding and eye-catching illustration packages to fully optimized website and eCommerce solutions. Crucially, we drive traffic and conversions through strategic SEO, Social Media Marketing, and professional Video content. Partner with our Sydney-based team for integrated design and digital strategies that deliver measurable business growth.
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