Review Time
Paid for a particular logo package under the impression that I would get certain inclusions based on what was listed on their website. Despite being a talented artist and ultimately delivering a good logo after a protracted period of time, my designer Edward was repeatedly aggressive toward me over the phone (professional via email though ) to which I have documented proof. Customer support was polite and basic but there was no actual intervention when I explained I was having difficulty with my designer. It is sad that despite repeated attempts to resolve this with support staff. I got no resolution and became forced to write such a scathing review online to warn other people of my experience.
Paid for a particular logo package under the impression that I would get certain inclusions based on what was listed on their website. Despite being a talented artist and ultimately delivering a good logo after a protracted period of time, my designer Edward was repeatedly aggressive toward me over the phone (professional via email though ) to which I have documented proof. Customer support was polite and basic but there was no actual intervention when I explained I was having difficulty with my designer. It is sad that despite repeated attempts to resolve this with support staff. I got no resolution and became forced to write such a scathing review online to warn other people of my experience.
Similiar comments to other reviews. Lack of transparency on costs. Communication is terrible. Services are all outsourced. Process is unclear. The distribution of ratings says it all. 5 star or 1 star... That means 1 star. Edit: I have since discovered they are not transparent with their flaws. I was told there was a 'maintenance' step for my trademark application, which is actually them not being transparent about the fact they lodged my application incorrectly, "The application has formalities issues" - from the Adverse examination report I received from IP Australia. So now I've paid an extra $1,400 for 'maintenance' which is meant to be every 10 years because of their failure to process the application correctly. Had I known this I would have refused to pay the money as this was no fault of my own. Definitely have been mislead! I was told I needed to attend a 'quick call' for maintenance of my trademark. Which turned into over an hour conversation which involved at least 1 overseas person. Communication not clear and hard to hear and comprehend what the person(s) on the other end of the phone are saying. Maybe they would be ok for just a logo - but even with that I had to request iterations because of lack of attention to detail. I'll be requesting a refund. If you don't see an edit on this post, they have not refunded me for their error, so definitely avoid! I'm not usually one to review, but the business either needs to 1. learn from these mistakes and wrongdoings, or 2. people need to avoid being taken advantage of. Surprising that they have no social media or public pages? This significantly reduces the exposure of negative feedback.
I had a rough sketch of a logo I wanted and I shared that with my project manager. She delivered exactly the same thing in just a few days. I wanted to change the font and she got it done right away. They are really, really fast.
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