I had an extremely frustrating experience with Aunt Betty and would strongly advise others to think twice before booking through them.
I purchased international tickets for my parents, everything appeared confirmed, and there was no indication of any issue prior to travel.
However, when my parents arrived at Airport for check-in, they were shockingly told that there was no such flight. No prior notification, no email, no update—nothing. Imagine elderly passengers arriving at the airport, only to find out their flight essentially doesn’t exist.
This is completely unacceptable. Any cancellation or schedule change should be clearly communicated well in advance. Leaving customers stranded at the airport without notice shows a serious lack of responsibility and professionalism.
Because of this failure, I didn’t just lose the flight—I also lost money on accommodation bookings and other travel arrangements that were planned around their arrival. This has caused significant financial loss on top of the stress and disruption.
To make matters worse, getting support and clear answers has been extremely difficult. Instead of resolving the issue quickly, I’ve been left chasing them while urgently trying to arrange alternative travel.
Overall:
Zero communication
No accountability
Extremely poor customer service
Caused major financial loss and stress
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