Terrible Service - Do not trust their "Cancellation Only" policy!
I had a minor spelling error on a passenger's name for a China Southern Airlines flight. Auntbetty told me it was "impossible to fix" and insisted I pay a $400+ penalty to cancel and rebook at a much higher price.
I refused to accept their lazy solution and contacted China Southern Airlines Head Office directly. The airline was extremely helpful, verified the passport, and fixed the name in 10 minutes for FREE.
These guys just want to grab your cancellation fees instead of helping. If you have an issue, call the airline yourself! They charged me a $75 service fee for giving me wrong information. Stay away if you want a stress-free trip.
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