We stayed at 1728 Summit Way, excited about our vacation to the cabin. This was the nastiest cabin I've ever stayed in. There were mouse droppings in the pots and pans, hot tub was disgusting and slimy, the broken toilet, dishwasher smelled like fish, pictures were misleading because items in the advertising photos were not at the cabin. The linens were stained, and the bed was dirty. We found dirt and other items under the dresser that were from a previous renter. We ended up eating out the whole time because the dishes were disgusting. We sent pictures to customer service, and they informed us they would come clean the cabin. We returned to the cabin, and nothing had been cleaned. I contacted them again and was told they could send another cleaning crew out to clean the cabin and I said no because you had the chance the first time I called. I don't go on vacation to clean someone else's mess and lack attention to detail with cleanliness. I followed up with the customer service team after returning from vacation because they said they would forward the information to the management team. They informed me since I refused to let them come out and "clean" the cabin, nothing can be done.
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Aunt Bug's Cabin Rentals offers the perfect cabin rentals in the Great Smoky Mountains, Tennessee area including Gatlinburg and Pigeon Forge cabin rentals!