auntbugs.com

Aunt Bug's Cabin Rentals

On July 17th, I rented a cabin through AirBnB in Gatlinburg Tennessee. It was listed under an owner so I thought I was renting through an individual. However, that was false information as I received a call after the rental process was complete from Aunt Bug's Cabin Rentals. The cabin belonged to them but was not advertised that way. I chose the cabin because I was traveling with young children and it offered amenities I needed for them. In its listing its advertised as having a screened in wrap around porch, internet and arcade games which were key selling points for me. When we arrived, the front door knob was literally hanging and unattached. Upon entering the cabin, I quickly discovered the photos posted in the listing, were false. The furniture was in horrible shape and not what was depicted in pictures. Cabinet doors were falling off and literally in the floor. Bugs were everywhere. The screen to the porch is not existent. There are no arcade games. There is a cat on the property and cat hair all in the bedding and furniture. With a kid with an allergy that is a problem. The internet never worked. The air conditioner was spotty. I tried to contact the business and host immediately and neither offered any help. I couldn't find any other lodging for my family of 5. We stayed the night reluctantly, and went out the following morning. At some point a cleaner or maintenance man came to the cabin (without our knowledge) and took our carbon monoxide detector that we brought from home (we have previously experience carbon monoxide poisoning and always travel with our own detector). Now Aunt Bugs refuses to acknowledge their horrible conditions, and refuses to return our property that was STOLEN. I have called multiple times and never get any response from them. I am out almost $700 and a horrible vacation and am dealing with a company who is scamming people left and right with false advertisement.

Date of experience: Jul 17, 2025