Order #AURA6819I purchased a Dual Boost Pro Gen 3 15.6” monitor from aura-displays.com on 7 July 2025. It arrived defective (constant screen flickering and hinges do not move into advertised positions).I immediately sent videos showing the problem, but the company delayed responding for over two months. After many emails, they finally sent a return label at October, it was only valid for 7 days while I was outside Malaysia due to work — a situation caused entirely by their delay.I informed them instantly and requested a new valid label but have been ignored since.Product remains unused and in perfect condition.I am now escalating through Shopify and OVHcloud Trust & Safety.I hope this review helps others avoid this stressful experience.
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