Review Time
The customer service is extremely disappointing; it feels like you're only interacting with an AI. They mislead clients by promising delivery within 3 to 8 days, yet it's been over a month and my order is still missing. When I requested a refund, their responses were robotic and unhelpful, just repeating that the monitor is on the way.
I ordered a Dual Boost Pro Gen 3 15.6” monitor from an online platform on 7 July 2025. Unfortunately, it arrived with issues (persistent screen flickering and non-functional hinges). I promptly sent videos demonstrating the defect, but the company took over two months to respond. After numerous emails, they finally provided a return label in October, but it was only valid for 7 days while I was out of the country for work — a delay entirely on their part. I reached out immediately for a new valid label but have received no response since. The product remains unused and in pristine condition. I am now escalating this matter through a third-party platform's support and safety team. I hope this review serves as a warning to others to avoid a similar frustrating situation.
Very Disappointing Experience – No Refund, No Solution. I purchased an additional laptop screen from this company and quickly realized it was incompatible with my device. Following their return policy, I submitted a request but have not received the promised return shipping label despite multiple follow-ups. Their customer service only offered apologies without any real progress. As of now, I am still unable to return the product or get a refund. I advise potential buyers to think carefully before making a purchase.
Steer clear of this company! I ordered multiple items, but one was missing from my delivery. After months of excuses from customer service, they refused to send the item I paid for. One representative was particularly unhelpful and dishonest. Don't trust this company.
STAY AWAY! I purchased a display and connected it to my device, but only one screen worked. After trying to troubleshoot myself, I reached out for assistance and provided a video as requested. However, their responses have been unhelpful, and I have been ignored. The lack of technical support for such an expensive item is unacceptable. It's unclear if any support department exists.
The three displays arrived, but I couldn't get them working on my device, though they functioned well on my work laptop. The image quality is good, and the build is solid. I decided to return them, and while the process took several emails and weeks, I eventually received my full refund. The company is trustworthy, albeit slow.
WARNING: BE CAUTIOUS OF THIS COMPANY – TERRIBLE EXPERIENCE AND ABSENT CUSTOMER SERVICE. I recently purchased a portable triple screen monitor. The product's quality was extremely disappointing and did not match what was advertised. I immediately requested a return and refund, but after an initial response promising a shipping label within 24 hours, I have received no further communication. It's been over 10 days, and my follow-up emails have gone unanswered. This lack of support feels like a scam. The product quality is poor, and the after-sales service is non-existent. Save your money and avoid this company.
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