After my trial ended, I decided not to continue my membership as I didn't find any passwords I hadn't changed, leaked online. I tried cancelling through the website, but I was faced with a message of it being impossible, at least at that time being. On February 3rd, I received an email stating that my membership would be cancelled, and it was being processed. However, from then to this day, March 13th, over a month, I still get charge attempts (on a daily basis) on both of my debit cards, I had entered in my account to have them monitored online at the time of my trial, not just the debit card I had signed up with.
This is insane the least. On March 9th I called their customer support line and spoke to an agent. He confirmed me that my account was cancelled and I should no longer receive any charge attempts. However, 5 days later, I still get those. Today I received the 4th one, since I hang up that call.
Not being able to cancel online with "1 click" and having to call support is something I've never seen before. However even after calling, providing my verification details and being told that I should no longer receive any charge attempts, yet still get those, is out of boundaries.
In case a staff member reads this and wants to confirm it, my Aura account is linked to the same email address this review is posted from. If you need my phone number to check your records (for the phone call I had), it's the one linked in my account, ending with *811. Hopefully this can be sorted out without having to call them again and getting ridiculously charged from my phone provider since I currently live abroad. If I receive no update I guess I'll have to do it this way.
Claim your business profile now and gain access to all features and respond to customer reviews.
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
