aura.com

4.3
4.3 Based on 301 reviews

Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected....

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Average Rating

4.3

/
5

301 Reviews

5 Star
80%
4 Star
3%
3 Star
1%
2 Star
3%
1 Star
14%

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I signed on for your service on Saturday online and the process was seamless. I took you up on your

I signed on for your service on Saturday online and the process was seamless. I took you up on your offer to speak with an expert on how to maximize the tool. The meeting was scheduled for 1100 2/10/26 with Karrington P. It's 1112 now. This was scheduled for 15 minutes which 1 is now remaining. I emailed Karrington and received no response. Do what you say you're going to do or tell me why you can't and reschedule.

2
Date of experience: Feb 10, 2026
ItsDiegoxD31
Disappointing Experience with Support

I purchased a service hoping to eventually secure a group plan for my employees, but encountered two major issues: one related to logging in and the other concerning a potential hack of my device. I contacted the support team and spoke to several representatives. The first, who I spoke with on two occasions, was not particularly helpful. After some difficulty, I finally reached the technical team and spoke with a representative who resolved my login issue quickly. However, I was frustrated that he could not assist with the hacked device issue. Despite his friendliness, the overall support experience was disappointing. There were multiple agents I spoke with who seemed more focused on selling additional features rather than solving my problems. Some were rude, and many appeared to lack the necessary knowledge to assist me. I often found myself on hold for extended periods, including one instance where I waited over 30 minutes before having to hang up. The support offered by this company needs significant improvement. The only way I would consider recommending this service would be with direct access to the technical team. Overall, I am very frustrated and contemplating cancellation, feeling as though I am stuck in a difficult situation.

1
Date of experience: Jan 15, 2026
Ed P.
A Conversation That Changed My Mind About Staying

I had some doubts about continuing with the service and was planning to cancel. However, after my discussion with a representative who is incredibly knowledgeable, I chose to stay as a customer. Given the intelligence of those who engage in criminal activities, it's challenging to stay ahead in today's world. The online landscape is far more complex and risky than it was decades ago. We need to be vigilant about our online experiences, whether for various purposes or simply to connect with friends and family. Thanks to the representative's extensive knowledge, I now feel more secure while using the Internet for any reason. To the leaders of the company, you should appreciate having such a dedicated individual representing you! If you have any higher positions to fill and seek a compassionate person who cares about both the company and its customers, I highly recommend considering this representative. He is truly a remarkable asset to the service! Best regards, A satisfied customer

5
Date of experience: Jan 06, 2026
Coloman Wright
Two Years of Exceptional Service

I have been using this service for two years and my experience has been fantastic. They consistently notify me whenever someone checks my credit. For instance, while I was in the process of buying a car, the dealer checked my credit, and I received a notification while it was happening. Over these two years, my personal information has been successfully removed from more than 100 data broker sites. They also alert me about any bank account activity that exceeds my set limit (which is quite low). I utilize their call and text monitoring service as well, receiving immediate notifications for any blocked calls or voicemails from unknown contacts, so my phone doesn't even ring. I have tried other well-known antivirus providers, but they didn't meet my expectations. This service offers comprehensive protection for my identity, computer, and phone all in one package. I only had one interaction with customer support, and my issue was resolved almost instantly. My software updates regularly, keeping my computer virus-free. Initially, there were some issues with the software on my gaming computer, where it quarantined legitimate files. However, after informing the service, they fixed the problem, and now it no longer flags necessary files for my games. I trust this service for my gaming computer, especially since Windows 10 isn't receiving security updates anymore. I would recommend it to anyone seeking reliable all-around protection without the need for separate antivirus, identity protection, and spam call services.

5
Date of experience: Dec 29, 2025
Patty Bell
Outstanding Support Resolves Connectivity Issues

I reached out for help with my connectivity problems and was fortunate to speak with a very knowledgeable representative. Unlike previous interactions, this technician was patient, well-informed, and efficient. Thanks to his expertise, I was able to resolve the persistent VPN screen issue and successfully access the internet again. I truly appreciate the support I received. A satisfied subscriber.

5
Date of experience: Dec 29, 2025
Caution: This brand supports a controversial influencer

Caution: This brand backs an influencer who engages with far-right organization leaders and disseminates hateful messages about immigrants through provocative content on various platforms.

1
Date of experience: Dec 15, 2025
Ed B.
A great decision to switch!

I had been a loyal customer of a well-known security service for years, but it became too pricey. After thorough research, I opted for a more affordable all-in-one solution. The setup process was straightforward, and I feel confident in my choice.

5
Date of experience: Dec 12, 2025
WindSekhai
User-friendly program with valuable safety alerts

This program is very user-friendly, and I appreciate the alerts regarding my information appearing on the dark web. It also provides comprehensive guidance on how to safeguard myself against identity theft and eliminate my personal data.

5
Date of experience: Dec 06, 2025
Exceptional Team Support!

I want to extend my gratitude for the outstanding assistance provided. I felt overwhelmed and uncertain about where to start, but the process was made incredibly straightforward. I would highly recommend this service to my family and friends. A big thank you to the entire team for their help!

5
Date of experience: Dec 02, 2025
Syd Morris
Wonderful Experience

I truly appreciate the help I received. I was feeling anxious and unsure where to start, but the process was made so easy. I would definitely suggest this application to my family and friends. A heartfelt thank you to the entire team for their support.

5
Date of experience: Dec 02, 2025

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Business Details

  • Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.

  • language https://aura.com

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