I'm at a loss for where to start. A couple of months ago, I faced technical issues that were unrelated to my setup. Although I resolved them with tech support, I was considering canceling my service. Recently, I discovered they had canceled my service without notice, citing a previous cancellation request. I don’t understand how they maintain a high rating. Their support is lacking, and it feels like they aren’t genuinely trying to assist. I’ve been left waiting for a manager to call back, which never happened.
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