I provided the service with all necessary documents on time, yet they still canceled my policy without proper checks. I discovered this while at work, far from home. I called twice, and although they acknowledged receiving some of my documents, they still refused to assist. There was no support or escalation offered, leaving me stranded. As an apprentice relying on my vehicle for work, this situation could severely impact my career. I feel deeply disappointed by this insurance provider.
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Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
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