DAYLIGHT ROBBERY!I ordered a pair of ear buds from this company after reading reviews that I later found out were fake. When I ordered, I was tired and in a rush, my judgment impaired.Realising my mistake, I emailed to cancel the order within an hour of having placed it.No response.I emailed later in the day and then also the following day.No response.Two days after that, I received a reply saying that my order had shipped and therefore cancellation of the order was not possible.A week later the item arrived and I emailed to ask for a refund.They asked me what was wrong with them and I explained that I hadn’t unpacked them, I just didn’t want them.They told me that I couldn’t return the item to the UK warehouse address they had been ‘shipped’ from but instead would have to send them to China at my own cost and that there was no guarantee of a refund if I did. The wording of the email was brusque and borderline aggressive.After insisting that distance selling laws meant they were legally obliged to refund me, (I suspect they are exploiting legal loopholes or that these laws do not apply to them as their company is based overseas.) they offered a 10% refund.I did not want a partial refund, I wanted my money back.This went on and on until I simply couldn’t be bothered any longer.I am £80 down.They are now trading under a different name. See other reviews for this name as I can’t remember as I write this.My advice:DO NOT BUY ANYTHING FROM THIS COMPANY!
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AURALU - Listen in Purity, Explore Boundlessly
At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more
