auralu.co.uk

1.5
1.5 Based on 80 reviews

AURALU - Listen in Purity, Explore Boundlessly At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explo...

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Average Rating

1.5

/
5

80 Reviews

5 Star
9%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
86%

All Reviews

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Review Time

Consumer
I was emailed saying I had signed for my parcels, I emailed back saying I didn't get them, Auraraluc

I was emailed saying I had signed for my parcels, I emailed back saying I didn't get them, Auraralucky never got back. Don't buy anything from them, you will be scammed. They did say it was at my post office so I went there with the tracking number, the post office didn't have it.

1
Date of experience: Mar 07, 2026
Consumer
I was emailed saying I had signed for…

I was emailed saying I had signed for my parcels, I emailed back saying I didn't get them, Auraralucky never got back. Don't buy anything from them, you will be scammed. They did say it was at my post office so I went there with the tracking number, the post office didn't have it.

1
Date of experience: Mar 07, 2026
Edgar Ortiz
This is a Scam…Read…

Also known as “auraralucky.com” Read the refund policy carefully. It's very long to confuse you, and that's how you recognize the red flag: THIS IS A SCAM! They will do everything possible to avoid refunding you, including cutting off communication with you. If you prevail, which is very rare, they will charge you for the return shipping. After they receive the item, they decide how much to refund you. There is no such thing as guarantee refund like the popular online stores. Please read other reviews.

1
Date of experience: Mar 04, 2026
Leena Väistö
Not at all user friendly

Not at all user friendly. It’s way too sensitive for touch so it turns off every time you fix the earbuds. Not recommend

1
Date of experience: Nov 08, 2025
Agnes B.
AURALU = NOBALTE = ELARA MARKET = FAKE…

AURALU=NOBALTE=ELARA MARKET= AEROGREESHOP = FAKE RUBBISHDifferent name, same con man
This cheap rubbish comes from China. You will not find a return address on their website. You can find the same products for a couple of quid at the known large Chinese websites. What can you do?1. Report a scam website on the National Cyber Security Centre (NCSC) website. You can report a website you think is scam. It only takes a minute, they say. 2. If you paid by creditcard, call your creditcard company and explain you have been scammed online and ask what form could you fill in to get your money back. It might take a while but you might get it back. 3. Find the owner of the website on (Whois UK) .uk RDAP here you can see when it is registered and by whom. Just good to know. These are Wolfs in Sheep's Clothing. They constantly change the name of the website, the email address (changing company name same style) and everything else remains the same. Check Nobalte, Auralu, Elara Market. Same shit, different name.

1
Date of experience: Feb 04, 2025
Billy F.
You deserve zero star

You deserve zero star. The worst support and After-sales service I have ever seen... You are acting in bad faith.You have changed the brand for melohar.com and website is already crashed.Band of scammers. Good chance with the police... 😋

1
Date of experience: Jan 07, 2025
Lorraine Scott
Don't trust these people.

Had them less than a year and they won't turn on. Don't know how to get them repaired/ replaced. Con artists based in China using a Hong Kong address for some credibility.

1
Date of experience: Dec 18, 2024
Very bad quality

Very bad qualityNo noise cancellation. And added high pitch sound, that really hurts after a while. It’s almost like they want you to have tinnitus. Do not buy. It’s not trustworthy.

1
Date of experience: Nov 01, 2024
Cecily Reed
DON'T BUY ANY AURALU products

DON'T BUY ANYTHING from this "company" or website. It looks like they have a business/website in your country, however they are in China.They sell the lowest quality of earbuds you could imagine. Yes, they may appear sleek modern but that's all.Same experience than others, when trying to return within the 90 days. Telling me I have to pay import tax and other costs. I could keep the earbuds and get 5% money back.So I did send the earbuds back anyway ($25 postage) and am still waiting for the refund. It's now 3 months since they received the item back. (And probably resell it.)Don't trust any positive review. I trusted an "official" tester on a website. It's all scam! Be aware!

1
Date of experience: Sep 08, 2024
Clyde
Total rubbish

Total rubbish, only hope they are forced out of business. Flimsy plastic waste of money. No point in asking for refund as cost of return postage is more expensive than the refund. I also bought the earbuds so $400 + out of pocket. Just don't buy these.

1
Date of experience: Aug 22, 2024

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Business Details

  • AURALU - Listen in Purity, Explore Boundlessly

    At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more

  • email support@auralu.co.uk
  • language https://auralu.co.uk

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