OMG I wish I’d read the reviews on here before I dealt with this outfit!! Had to give one star as zero stars isn’t an option. The earbuds I got worked fine for the first three days before the right one stopped working. It wouldn’t hold a charge and would only produce sound for 30 seconds at a time. I emailed them three times in a week but got no reply …..until about 10 days after my first email. The reply was just a copy/paste of my original email 😳 other than someone had typed “please provide that” before the pasted text!After a couple of weeks of trying to explain what my issue was and receiving the odd reply (copy/pastes of my emails) I gave up and contacted my bank to instigate a chargeback dispute. I got my transaction cancelled and money refunded within a few days. Once Auralu were notified of the chargeback, they started emailing twice a day 😂 asking for videos showing the problem. I’ve tried to explain that I no longer care as I’ve already had my refund from my bank but they don’t take any notice of anything I tell them. They even offered me a 50% refund if I would withdraw my chargeback claim! I see the logic there though as one of the earbuds works perfectly 🤣To sum up:Don’t buy from this scam company pretending to be UK based. If you did already buy and have issues with the product, email them three or four times (your bank will ask for evidence that you tried to resolve the problem) but don’t waste any more time trying to get any sense from them. Make a chargeback claim with whichever organisation you used to make your payment as you won’t get a refund from the scammers. I would also advise not to try to return the product until you’ve had your refund from your payment provider. Once Auralu get notified that you’ve made a chargeback claim, they’ll quite happily send you the return address details 😉 It’s in China believe it or not! lol Good luck!
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AURALU - Listen in Purity, Explore Boundlessly
At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more
