I tried to return/exchange a product but were faced with multiple issues. First, the website had a technical glitch which didn’t let me checkout after adding the new/exchange product to the cart when trying to apply the store credit. After the bug had been fixed, the company did not allow me to apply the site wide discount code when using the store credit. This took so long that I couldn’t return the item anymore to get my money back and was trapped with the store credit. Overall a very unpleasant, time consuming and not customer friendly experience.
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Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
