Don't Waste Your Time or Money. AU Rugs is an American-based company that takes orders and payments from customers and then refuses to deliver to regional areas. Despite the tracking showing the rug is only 20km from my home, I could not organise for it to be delivered. I contacted them several times over this issue and they were less than helpful. My sister recommended them but I am thoroughly disgusted in the poor service. I purchased a very expensive outdoor rug and almost a month later, what have I got? Excuses and blame on the 'courier'. The item has been only a few kilometres from the delivery address for over a week. I cannot understand why the rug cannot and has not been delivered. To purchase a rug locally, I literally had to drive past the warehouse where the rug is so-called 'delayed'. I will be avoiding them as will my sister from here on in. No refund. Just, 'delay by courier'. For a week? Less than 20 kms away from the delivery address? Yeah right.
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