Review Time
The rug is extremely thin and poorly made, completely different from the image. The returns process is misleading; they require you to send it to a depot in Switzerland at your expense. This company is terrible—please avoid ordering from them to prevent regret.
The rug I received was of very poor quality, extremely thin and poorly constructed, completely different from the image shown. The returns process is highly misleading as they expect you to send it to a return depot in Switzerland at your own cost. This company is unreliable; please don't repeat my mistake by ordering from them.
We ordered a round rug that arrived quickly, but the quality was awful. It buckled in several spots and had multiple kinks, making it a tripping hazard. Very cheap and subpar quality. With no customer service available, we feel like we have lost our money.
Choosing items online can be challenging, but I purchased a rug and am very pleased. It arrived quickly, the online support was responsive, and the rug matched the pictures perfectly. While I acknowledge that some customers have faced issues, my experience has been very positive, and I feel it's important to share that.
The rug quality is terrible—thin and fragile. Although they claim to be an Australian company, they require returns to Switzerland. They quoted me an exorbitant return fee for a rug that wasn’t worth it. Their return policy is completely misleading, and I wouldn't recommend them.
After ordering a rug, I was informed it was out of stock and offered an alternative. I requested a refund but then received a delivery notice for a rug. The communication has been inconsistent, and I still haven't received my refund—it's been a frustrating experience.
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