My lovely initial necklace needed a clasp replacement after five years of daily wear. I was impressed by how easy the repair process was. There was a simple form to fill out on their website, and everything went smoothly. I also asked if they could make the movable initial pendant static while they had it, and they were happy to accommodate me at no extra charge. I was thrilled to receive my repaired necklace back quickly and haven’t taken it off since!
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