The necklace arrived looking beautiful, but unfortunately, the chain broke. I returned it and requested an alteration to add an extra charm, which initially attracted me to the company. I was surprised to learn that alterations come with a surcharge of over 50%. For instance, a small charm that costs £50 on a new order is priced at £80 as an addition. I give 5 stars for design and concept but only 2 stars for aftercare and pricing.
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