I have been trying to book a bracelet welding experience for my friends birthday for three of us girlies since MAY.Everything looked super on the website; albeit a tad pricey- but I was willing to go with it as it was for her 30th. Initially I tried to book online but couldn't see any availability for the foreseeable, so I got in touch with Aurum and Grey customer service and to be honest they were responsive. They told me that they only open their calendar a month in advance, which wasn't ideal because our friends birthday was the beginning of June so it would mean that we wouldn't actually have anything booked but we decided to just explain the situation to her and told her we were booking it in July. July rolled around and I checked the website again, and still no availability on their calendar. I contacted customer service again who told me that due to the welding team being on holiday, they were now going to be opening availability from 12th August. Again- slightly stressful as we were wanting to book for 24th August. But again I was very patient. I checked the calendar every day of the w/c 12th aug, and nothing. Got in touch one last time to be told that 'their calendar is now closed until the foreseeable future' . I understand that sometimes life happens. However if I had been told the truth originally, I could have looked elsewhere and saved myself a whole lot of time and hassle. I have had to spend this week manically searching for somewhere different to go so that our friend still gets her gift. We are really disappointed in Aurum and Grey, who did not turn out to be the company we thought they were. My advice would be not to purchase from or try to book an experience with them, to save yourself the let down!
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