Wish I could be enjoying mine. I’m starting to feel discouraged about my L2 max scooter. Been maybe a month or a little less since I got mine. I have ridden it three times. First time the motor/throttle kept cutting out (this is the day it got delivered). After about a week of talking to customer service ( a they at great BTW) they ask me to change a setting and see if it does it still cuts out. Second time I take it out after changing setting, still cutting out. After continuing to talk with customer service they want a video of what it it doing. Third time I ride, trying to film a motor /throttle cutting out (not fun/safe). I get the videos sent out. After they go over the videos, this takes five days because it was sent ripped for the weekend. The email me back and ask me how much I weigh with the temperature was outside. If I was writing up pills just pretty much to describe the situations that the cut out is happening. All fair questions mind you I give them the information one small hill give my weight which is way under the limit. Give them the temperature outside. It’s about 68 so not too warm. A day or two later I get another response. Apparently the motor is bad and they are sending me a new one out. This is where I get discouraged. I understand that there is a cost associated with sending a almost 70 pound item back and any company would want to do whatever they could to not do that. I totally understand that on the other hand as the customer when I spend $700 I do expect to not have to work on my item to be able to use it, especially when I offer to spend more money ( on a more expensive replacement) after sending it back just so the company is not out a bunch of money for the return. I want to stress this- I totally understand how a mass produced item could occasionally leave the production line with an issue. That is not a issue with me, as long as the company does the right thing to correct the issue. I also understand fixing issues takes time. I don’t think customers should have to turn wrenches on their brand new item. The option to send back OR turn a wrench should be given not excepted. -Edit to come, company has responded and I feel pretty confident that they are going to work with me to make the situation right. Once figured out ( assuming all works out as I was told) I will be changing to 5 star
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