Review Time
I recently purchased the Ausom DT2 Pro and unfortunately, it arrived with some minor shipping damage to the chassis. I was initially worried about how the situation would be handled, but I am very impressed with the support team.
I worked with Louis, who was professional, responsive, and genuinely interested in finding a fair solution. While we initially had different ideas on the resolution, the team listened to my concerns regarding repair complexity and reached a very fair middle-ground settlement that I am happy with.
The scooter itself is a powerhouse. It’s built like a tank, and after a test ride, the performance is exactly what I was hoping for. It’s rare to find a company that stands by its customers like this. Highly recommended for both the quality of the ride and the top-tier support!
My DT2 Pro was damaged upon delivery, but the scooter was still functional. After the first ride of a few blocks, I realized the tires were quickly losing pressure. After inspecting the tires, I noticed they were old and brittle. They would not hold the bead. This made the scooter unsafe. I contacted customer service about the damaged piece and the tires. I was called a liar. I had to send videos and photos of the damaged part and tires. They tried to apologize with an offer of $15 compensation. I declined this offer. I am going to sell the scooter after replacing the tires making it safe to ride. I will be purchasing a product from a different company that values quality and customer service. Ausom does neither.
I want start this review off by saying wow. This scooter is amazing very sturdy well built great for the price. I’ve had several different brands and I feel this is the best by far. The L2 max was 100 dollars more than my last scooter but surpasses it in every aspect. Surpasses it so much I feel like I was robbed by not shopping with Ausom.(sorry gotrax) This scooter is well worth it fast powerful reliable and dependable. Amazing features turn signals that’s a chefs kiss. This scooter is definitely not a toy I will say that much? Very powerful great customer service I needed extra bolt covers and they sent those over in 3 days free of charge. Shipping took a little longer than I expected but I also ordered on Black Friday so if anything that was my mistake. Even offered me a small discount because of this. Ausom you guys are exactly that. Climbs hills and handles gravel,speed bumps and pot holes well. This suspension makes a big difference. I don’t feel like I’m on a cheap piece of plastic while I’m riding. This feel like an actual vehicle this thing is huge. Speed of the dual motors is insane picks up speed fast. So I’d recommend getting used to the dual motors first before sending it on dual motors and race mode. When I leave work I’m able to keep up with the traffic. My coworkers ask me about it everyday non stop. Thanks guys appreciate this company. Stay Ausom
I experienced a minor accident during a ride, and the customer support team quickly sent me replacement parts after asking a few clarifying questions to make sure I got the right ones. The installation process was straightforward and showcased the thoughtful design of the scooter.
I purchased an electric scooter from a company for my 16-year-old son, who had been saving for over two years to fulfill this dream, making our choice of provider crucial. The scooter is incredible – powerful, comfortable, and a joy to ride. My son loves it and enjoys riding it every day.
Initially, I ordered a single motor model for $799, not realizing that a dual motor option was available for $849. I reached out to the support team to check if my order had shipped and whether I could switch to the dual motor. They informed me that an upgrade was possible and sent me an invoice for the $50 difference, which I paid through my payment account. The dual motor model arrived on the scheduled delivery day without any problems.
I've been using my scooter for a while now, and I'm genuinely impressed. The frame is sturdy and well-constructed, providing confidence during my rides. The power is remarkable, easily handling inclines and quick accelerations. If I had to mention a downside, I wish it had more amp hours and higher voltage for longer rides or faster speeds. However, it's excellent for my in-town commutes—fast, reliable, and comfortable. For those looking for higher specifications, there are models available; I discovered this only after researching scooters a few months after my purchase. After realizing this, I had just 30 miles on the scooter and inquired about exchanging it for a model better suited to my weight, but they were not open to that, which I understand from a business perspective. On a positive note, the customer service is exceptional; they mentioned that had it been purchased through their website, they would have been more accommodating. I'm not entirely sure about the distinction, but I thought it was worth sharing.
I've been using my scooter for some time, and I'm quite impressed. The frame feels durable and well-made, giving me confidence on my daily rides. The power is reliable, effortlessly handling inclines and quick accelerations. If I had a minor complaint, I wish it had more amp hours and higher voltage for longer rides or faster speeds. Nevertheless, it's fantastic for my in-town commutes—quick, dependable, and comfortable. For those seeking higher specs, there are models available; I only realized this after a thorough research a few months post-purchase. After discovering this, I had just 30 miles on the scooter and asked about exchanging it for a better fit for my weight, but they were not willing to accommodate, which I understand from a business perspective. On a positive note, the customer service is top-notch; they mentioned that if it had been purchased through their website, they would have been more helpful. I'm not sure what the difference is, but I thought it was worth mentioning.
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