My DT2 Pro was damaged upon delivery, but the scooter was still functional. After the first ride of a few blocks, I realized the tires were quickly losing pressure. After inspecting the tires, I noticed they were old and brittle. They would not hold the bead. This made the scooter unsafe. I contacted customer service about the damaged piece and the tires. I was called a liar. I had to send videos and photos of the damaged part and tires. They tried to apologize with an offer of $15 compensation. I declined this offer. I am going to sell the scooter after replacing the tires making it safe to ride. I will be purchasing a product from a different company that values quality and customer service. Ausom does neither.
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