I recently purchased the Ausom DT2 Pro and unfortunately, it arrived with some minor shipping damage to the chassis. I was initially worried about how the situation would be handled, but I am very impressed with the support team.
I worked with Louis, who was professional, responsive, and genuinely interested in finding a fair solution. While we initially had different ideas on the resolution, the team listened to my concerns regarding repair complexity and reached a very fair middle-ground settlement that I am happy with.
The scooter itself is a powerhouse. It’s built like a tank, and after a test ride, the performance is exactly what I was hoping for. It’s rare to find a company that stands by its customers like this. Highly recommended for both the quality of the ride and the top-tier support!
Claim your business profile now and gain access to all features and respond to customer reviews.
