Owner Bruce Chapman preferred to personally gaslight me repeatedly via email, assuring me the product worked, when it DID NOT, rather than simply giving his customer the benefit of the doubt, or refunding. Brian eventually refunded (after I advised a credit would be just fine), but right until the bitter end, Brian was still emailing me, insisting he was right, and I was wrong (so I’m therefore a liar - thanks Brian!). Talk about the perfect way to alienate a new customer forever, and all for the sake of less than $40!!! Brian did not refund postage on his faulty product, that $12.58 gesture was too much for him in order to secure a long-term customer. What a nasty piece of work I found Brian Chapman to be!!! I see this business is now failing; I’m not surprised! An ongoing customer is worth more than $12.58, but Brian clearly doesn’t understand this; Bunnings does, and that’s one reason they’re still in business!
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