Review Time
Owner Bruce Chapman preferred to personally gaslight me repeatedly via email, assuring me the product worked, when it DID NOT, rather than simply giving his customer the benefit of the doubt, or refunding.
Brian eventually refunded (after I advised a credit would be just fine), but right until the bitter end, Brian was still emailing me, insisting he was right, and I was wrong (so I’m therefore a liar - thanks Brian!). Talk about the perfect way to alienate a new customer forever, and all for the sake of less than $40!!! Brian did not refund postage on his faulty product, that $12.58 gesture was too much for him in order to secure a long-term customer. What a nasty piece of work I found Brian Chapman to be!!! I see this business is now failing; I’m not surprised! An ongoing customer is worth more than $12.58, but Brian clearly doesn’t understand this; Bunnings does, and that’s one reason they’re still in business!
Their products are good quality and reliable. They also have a very personal, efficient packing and delivery service. A very trustworthy business.I have used them for a number of years and always go back to them for extra items. I have bought pest covers, weedkillers, meters, and tools and found them all to be excellent.
Owner Bruce Chapman preferred to personally gaslight me repeatedly via email, assuring me the product worked, when it DID NOT, rather than simply giving his customer the benefit of the doubt, or refunding. Brian eventually refunded (after I advised a credit would be just fine), but right until the bitter end, Brian was still emailing me, insisting he was right, and I was wrong (so I’m therefore a liar - thanks Brian!). Talk about the perfect way to alienate a new customer forever, and all for the sake of less than $40!!! Brian did not refund postage on his faulty product, that $12.58 gesture was too much for him in order to secure a long-term customer. What a nasty piece of work I found Brian Chapman to be!!! I see this business is now failing; I’m not surprised! An ongoing customer is worth more than $12.58, but Brian clearly doesn’t understand this; Bunnings does, and that’s one reason they’re still in business!
I recently purchased some geofelt grow bags, the pest free mini covers, and gardening apron. The items I bought are of good quality, the apron has pockets for tools and your phone and is of high quality canvas (I got a green one). The grow bags must be magical as I'm growing lots of healthy veg - pest free! Love the tutorials on how to grow things and the company - Brian & Kayleen reply to all inquiries promptly. Highly recommend this Aussie company
What a great shopping experience. Aussie gardener had the item I wanted at a good price. It was easy to order. Great communication. Speedily packed by Mah with lovely little personal message. I will be looking here for any of my future gardening requirements.
Aussie Gardener advertised geofelt grow bags as being capable of being lifted when full. In my garden, moving these to mow and strim around and behind them, then put them back, seemed a good idea. I bought a pack of five.When I tried lifting one, filled to only ⅔ capacity, the material tore where the carrying handle was attached.I took photos and submitted them to Aussie Gardener, together with suggestions for the manufacturer as to how to reinforce the bags. They sent me a replacement bag.Imagine my dismay, less than a week later, for an e-mail from Aussie Gardener, announcing all these bags were being cleared out, with 40% off.They will not be getting my custom again.
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