AVOID AT ALL COSTS! DO NOT GIVE AUSTRALIAN OURDOOR LIVING COMPANY YOUR MONEY!!Australian Living Door is nothing but a frustrating, time-wasting nightmare. Once they take your deposit, good luck getting clear communication or any accountability.Our experience with them has been beyond disappointing. The lack of communication and complete absence of transparency after taking our $1000 deposit is shocking and unacceptable.Back in September-October 2024, they ran an ad campaign promising artificial turf installation before Christmas. (I have proof of these ads) While we were skeptical, we decided to proceed after a so-called "designer/salesperson" came to take measurements and provide a quote. Attention!! Don’t let these people trick you by their well-rehearsed theatre play. We specifically asked for confirmation of an installation date before signing the contract. The salesperson (Angus Heawood) pulled the typical "let me consult my manager" trick and assured us it would happen. Little did we know, this was just a scheme to lock us in and take our deposit.The night we signed the contract, then he was strangely eager, calling us after hours at 8 PM to secure our details. But the moment we asked for a receipt, all communication ceased. I had to chased him up a few timesIn November, his manager Rob called for a "final measurement," and again, we asked if they would fulfill their promise. He dodged the question and didn’t provide a booking date. He came over and did this measure and fully ghosted us again after that. Christmas came and went, and all we got was an email from Dylan Aslan, basically saying, “We’re really busy, sorry. We’ll contact you in January.” I emailed back expressing our discontent and requested we were provided with a date or refund our deposit. NO REPLY!Fast forward to January 2025, no call. No follow. I had to call up their office a few times, they will always deflect by saying the person you’re looking for isn’t available (a well-rehearsed show) and will have you hang up with no answers.I received a call from Rob (Angus’s Manager) a few days later expecting a resolution and his answer was “I’m sorry it was my mistake I forgot to pass this onto the people in charge’. I asked for a date. I was told he would do his chase this up to get it sorted.It’s February, and guess what? No follow-up, no reply to my emails, and absolutely no progress. This company clearly preys on customers, takes their deposits, and moves on to the next victim without delivering on their promises.Not only did we choose the more expensive option, but we’ve been left with nothing but wasted time, frustration, and regret. I shudder to think what the after-service experience would be if something needed fixing. Save yourself the stress and disappointment, avoid this company at all costs.
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