Review Time
What can I say - maybe …don’t.
The lack of customer service, timely communication and borderline rudeness of staff is unparalleled. Responsibility is shifted to the customer for error.
Measurements were wrong for the deck imprint. We were told as we had ‘approved’ blueprints, the error was ours. The wrong plans were given to trades. New measurements were worked towards in real time and adjustments made (by us). And then communicated back to our ‘contact’ at Australian Outdoor Living. These adjustments were not communicated to trades leaving us once again to communicate changes and manipulations to ensure the correct installation. The wrong lawn was delivered. Weeds grew through our outdoor lawn within 2 weeks, phone calls to check warranty specifics informed us that this was not covered and instead we were told that the onus was on us to ensure a weed treatment was requested in the preparation process. We were taken aback to say the least, believing that weed treating should have been standard practise.
Tradies were redirected midway through projects to other jobs, pushing out timeframes and completion dates. Multiple phone calls chasing payments for materials not yet delivered and jobs not yet completed was consistent throughout the 3 month period of our backyard lawn/patio/deck installation.
The quality of materials (labelled Ausdeck) on delivery was good. The construction work of sub contracted tradesmen- also good. Australian Outdoor Living provide the illusion through sales people that multiple elements of the job will blend seamlessly and easily, project managed by a central contact to oversee it all. In reality multiple different people are responsible for small elements of each task, not communicating with each other to gauge a thorough overall picture and instead the back and forth is continual and draining to the point of exhaustion.
Australian Outdoor Living over-promises and under-delivers.
We have a backyard that looks good, however the joy of the project was lost as a direct result of error, miscommunication and lack of customer service.
What can I say - maybe …don’t. The lack of customer service, timely communication and borderline rudeness of staff is unparalleled. Responsibility is shifted to the customer for error. Measurements were wrong for the deck imprint. We were told as we had ‘approved’ blueprints, the error was ours. The wrong plans were given to trades. New measurements were worked towards in real time and adjustments made (by us). And then communicated back to our ‘contact’ at Australian Outdoor Living. These adjustments were not communicated to trades leaving us once again to communicate changes and manipulations to ensure the correct installation. The wrong lawn was delivered. Weeds grew through our outdoor lawn within 2 weeks, phone calls to check warranty specifics informed us that this was not covered and instead we were told that the onus was on us to ensure a weed treatment was requested in the preparation process. We were taken aback to say the least, believing that weed treating should have been standard practise. Tradies were redirected midway through projects to other jobs, pushing out timeframes and completion dates. Multiple phone calls chasing payments for materials not yet delivered and jobs not yet completed was consistent throughout the 3 month period of our backyard lawn/patio/deck installation. The quality of materials (labelled Ausdeck) on delivery was good. The construction work of sub contracted tradesmen- also good. Australian Outdoor Living provide the illusion through sales people that multiple elements of the job will blend seamlessly and easily, project managed by a central contact to oversee it all. In reality multiple different people are responsible for small elements of each task, not communicating with each other to gauge a thorough overall picture and instead the back and forth is continual and draining to the point of exhaustion. Australian Outdoor Living over-promises and under-delivers. We have a backyard that looks good, however the joy of the project was lost as a direct result of error, miscommunication and lack of customer service.
Paid premium price for their top of the range buffalo artificial lawn. Within a year the levelling has gone all wonky, they must have not compressed the underlay or not put enough. Weeds also come out alot, I have to spend 1 hour each month to do the weeding, its that bad. I called the company several times, they keep taking a message. No such thing as warranty or after sales support, they just take your money and disappear despite having to keep calling. Would not recommend!
Was looking to engage Australian Outdoor Living to build a pergola. On the phone when booking in a time for someone to measure and quote they asked "if I had a husband or partner" and then followed up with "as you will both need to be at the appointment". My asusmption is this is a sales tactic to have both people there at the appointment and apply pressure. I found the question and this tactic strange, terribly outdated and off putting - why would this even be a relevant question when looking to build a pergola in 2025?! Have since cancelled the appointment obviously!
Good Patio, Poor Follow-Through and Customer SupportWe had a patio installed by Australian Outdoor Living at our Ardross property in August 2024. While the workmanship of the structure itself is generally good, serious issues have since developed.Following heavy rains, several leaks appeared where the patio joins the house roof and at the base of the gable section. I contacted the company immediately, providing clear photographs and details. Since then, I’ve sent multiple emails and made several phone calls — yet weeks later, I have had little to no meaningful follow-up.The real disappointment here isn’t the workmanship — which could be rectified — but the lack of customer care after installation. Once the job was done and payment taken, the support seems to have evaporated.A premium company should stand by its work, especially when problems emerge so soon after installation. Unfortunately, Australian Outdoor Living’s lack of responsiveness has left me frustrated and questioning their commitment to customer service.👉 If you’re considering them, be aware: the build may be fine, but getting support when issues arise is another story.
We bought our first lot of blinds with Australian Outdoor Living six years ago.We have finally finished off the area and the old blinds look just as good as the new ones. Thank you again for a second one door full experience with your company. Seamless from start to finish.
Would leave no stars if that was an option.Poor service post quote (typical…once you have signed the contract and you are committed…customer service goes out the door).They failed to get official measurement done other co tract signed ….i had to ring to arrange it as heard nothing after signing g contract. They then missed that appointment and I had to ring again to organise.As a result Blinds were installed outside promised time period.Installers damaged property when installing the blind.. They chipped a newly painted (2 weeks prior) external rendered wall that had no damage prior to installation of the blind) and then because I didn’t witness the installer doing it and had no cameras to prove it was them, they denied responsibility.Product was also expensive for what it is. Over $3k for one blind which is not on tracking but attached in cheap hooks. You need to be aware of this and compare it to other products.Would not recommend this company for any product and joining the others leaving negative reviews to ensure others don’t make same mistake and purchase products from this company. Have left similar reviews on other ratings pages and will continue to warn others about this company and it’s poor ethics.
A Word of Caution for Anyone Considering Artificial Grass or Outdoor BlindsI don’t usually leave negative reviews, but I felt it was important to share my recent experience as a warning to others. Today, I was hoping to receive a fair and honest quote for artificial grass and an outdoor blind. Unfortunately, I was met with outdated, high-pressure sales tactics instead.The initial quote I received was $10,500—more than double what I had been quoted elsewhere. After I mentioned this, the price was quickly dropped to $8,500 following a supposed call to "the manager." When I declined again, I was asked how much I was willing to pay. I gave a ballpark figure of $7,500, which was immediately accepted—but only if I agreed to the deal on the spot, because "they can’t hold the stock."Eventually, I was given a couple of hours to decide—how generous! I called them back to say that all I was looking for was a fair and transparent quote, not inflated prices followed by pressure to commit immediately.In the end, the whole experience felt dishonest and manipulative. I could have ended up overpaying by more than $3,000.The lesson? Always get multiple quotes and take the time to compare. A trustworthy company will respect that and deal with you fairly—no pressure, no games.
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