They come across as a care company that don't care about there elderly clients.A/Unity took over a fabulous company called My Home Care. They were brilliant, best care company that I had ever been with, now it has been destroyed. I am now in the process of negotiating to join another company. I have mobility issues and require regular remedial massages to keep me functioning. On 1st November,2025 A/Unity cancelled the service that I had been using for a couple of years. I accepted that and asked for a replacement service. It is now the end of January, 2026 and I have been offered nothing despite my repeated requests. As the massage therapist was not forthcoming, In early December I requested a referral to a Physio until a replacement massage therapist could be found. End of January 2026, again after repeated requests I have heard nothing at all from A/Unity.Because of severe wrist injury I requested help with ironing. Yesterday a lovely young lady knocked at my door. I asked her what she wanted she said she was here to do some ironing for me. No notice no nothing that she was coming, absolutely nothing!I asked her how many items she could iron in 30 minutes, she replied,"I don't know as I have never done any ironing before.No training no nothing? As I had been banned by A/Unity from contacting my care manager I made contact with the Call Centre as instructed by them. What a joke I spoke to 4 different people trying to sort out my problems they all babbled and blathered and admitted that they had no idea how to help me. I suggested what they might be able to do to assist me.They admitted to me that they had no authority to do anything. At this point I gave up and hung up. It was not their fault they were obviously inadequately trained and inadequately resourced.I could go on and on but what's the point. I am leaving as quickly as I can and I would strongly advise any prospective clients to look elsewhere for their own sanity.
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