Review Time
I have been with Australian Unity for over 20 years now. There is app I can access for any thing I need. Claiming is easy and a call to them always been helpful and less time waiting. Overall, happy with the service.
I applied for my wife’s Overseas Health Insurance, the staff member on the phone did not notify us who recommended the policy that there is a 2 month waiting period on claiming benefits, I have made multiple calls within those 2 month time period and none of the staff informed me of the waiting period. While I waited for my claims to be processed, they notified me 4 months after that you cannot claim anytime within a 2 month time period. So any medical visits were basically out of pocket while I was paying for the cover them for 4 months without any reason.
I do not recommend buying for them, look for other overseas policies instead.
18.02.27. Pay Remediation phone services.
Waited for 30 mins before '.. you next in the queue..'. after 70mins now still waiting for service.
When will it be answered!
Still on hold after a total of 125mins. My patience was tested and hanging up.
Absolutely poor service.
A requested call back yesterday 17.02.26 is still not returned.
⭐ 1-Star Review – Australian Unity Health Fund ⭐
I strongly do not recommend Australian Unity Health Fund based on my experience. Their service is deeply frustrating and often feels worse than not having insurance at all.
⚠️ Major Issues Experienced:
• Terrible customer service – rude, unhelpful staff who often can’t answer basic questions and make you repeat your issue multiple times.
• Long wait times and poor communication – waiting for callbacks or email responses that never come, or responses that provide no real help.
• Claims mishandling – claims are frequently processed incorrectly, take ages, or get denied without clear justification.
• Billing and cancellations are problematic – policies keep being charged even after cancellation requests; cancellation itself can take months and requires unnecessary paperwork.
• Website and systems are clunky – online portal often doesn’t work properly, making simple tasks frustrating or impossible.
• Misleading information up front – promised free trial periods or incentives like referral bonuses often don’t materialise.
• Issues with policy changes and suspensions – even small amounts owing can lead to lost continuity of cover, forcing re-signups and new waiting periods.
Overall, dealing with Australian Unity Health feels like a constant struggle with bureaucracy, unclear processes, and poor support. For the price paid, the service and responsiveness fall far below expectations.
They come across as a care company that don't care about there elderly clients.
A/Unity took over a fabulous company called My Home Care. They were brilliant, best care company that I had ever been with, now it has been destroyed. I am now in the process of negotiating to join another company.
I have mobility issues and require regular remedial massages to keep me functioning.
On 1st November,2025 A/Unity cancelled the service that I had been using for a couple of years.
I accepted that and asked for a replacement service. It is now the end of January, 2026 and I have been offered nothing despite my repeated requests.
As the massage therapist was not forthcoming, In early December I requested a referral to a Physio until a replacement massage therapist could be found. End of January 2026, again after repeated requests
I have heard nothing at all from
A/Unity.
Because of severe wrist injury I requested help with ironing. Yesterday a lovely young lady knocked at my door. I asked her what she wanted she said she was here to do some ironing for me. No notice no nothing that she was coming, absolutely nothing!
I asked her how many items she could iron in 30 minutes, she replied,
"I don't know as I have never done any ironing before.
No training no nothing?
As I had been banned by A/Unity from contacting my care manager
I made contact with the Call Centre as instructed by them. What a joke I spoke to 4 different people trying to sort out my problems they all babbled and blathered and admitted that they had no idea how to help me. I suggested what they might be able to do to assist me.
They admitted to me that they had no authority to do anything. At this point I gave up and hung up. It was not their fault they were obviously inadequately trained and inadequately resourced.
I could go on and on but what's the point.
I am leaving as quickly as I can and I would strongly advise any prospective clients to look elsewhere for their own sanity.
Extra cover. Previously when l went to my dentist l had no gap for check and clean. When l went this week l was charged $128 gap and told Australian Unity was no longer a preferred provider. I am a pensioner and this made a significant hole in my budget. Evidently it is my responsibility each time to check that my dentist is still a preferred supplier. New health insurance co for me.
They come across as a care company that don't care about there elderly clients.A/Unity took over a fabulous company called My Home Care. They were brilliant, best care company that I had ever been with, now it has been destroyed. I am now in the process of negotiating to join another company. I have mobility issues and require regular remedial massages to keep me functioning. On 1st November,2025 A/Unity cancelled the service that I had been using for a couple of years. I accepted that and asked for a replacement service. It is now the end of January, 2026 and I have been offered nothing despite my repeated requests. As the massage therapist was not forthcoming, In early December I requested a referral to a Physio until a replacement massage therapist could be found. End of January 2026, again after repeated requests I have heard nothing at all from A/Unity.Because of severe wrist injury I requested help with ironing. Yesterday a lovely young lady knocked at my door. I asked her what she wanted she said she was here to do some ironing for me. No notice no nothing that she was coming, absolutely nothing!I asked her how many items she could iron in 30 minutes, she replied,"I don't know as I have never done any ironing before.No training no nothing? As I had been banned by A/Unity from contacting my care manager I made contact with the Call Centre as instructed by them. What a joke I spoke to 4 different people trying to sort out my problems they all babbled and blathered and admitted that they had no idea how to help me. I suggested what they might be able to do to assist me.They admitted to me that they had no authority to do anything. At this point I gave up and hung up. It was not their fault they were obviously inadequately trained and inadequately resourced.I could go on and on but what's the point. I am leaving as quickly as I can and I would strongly advise any prospective clients to look elsewhere for their own sanity.
I got health insurance for my mother. Had a consultation and could never speak to anyone. Furthermore, they kept charging me even after my mother left the country 2 months later, indicating that forms still needed to be signed and that some items were missing from the form. After several attempts to explain that I was acting on my mother's behalf (an elderly woman who doesn't speak English, who neither paid for the insurance), they kept circling back to signing other useless forms. They have really made this process very difficult to finalise. I will do my best not to recommend their service to any other friends or family members and will endeavour to provide the worst customer reviews available. Their pointless bureaucracy, lack of understanding, and abhorrent customer service are a traumatising nightmare.
We had been with Australian Unity for 6 years. The services and payments were not good at all but like many others, we got busy and couldn't find time to switch. Then we wanted to suspend the policy for 7 months (due to traveling). This was the first time we wanted to suspend the policy as all the other times we continued with the payment while we were overseas. This time they said we owed $6 at the time we wanted to suspend it and because of that the policy is terminated and we have to open a new policy. I couldn't believe they expect us to accept another waiting period just because of $6. Of course we went with another provider. Overall, we are happy that this made us to switch to another provider at the end and it was so easy to do. Should have done it ages ago.
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