We had been with Australian Unity for 6 years. The services and payments were not good at all but like many others, we got busy and couldn't find time to switch. Then we wanted to suspend the policy for 7 months (due to traveling). This was the first time we wanted to suspend the policy as all the other times we continued with the payment while we were overseas. This time they said we owed $6 at the time we wanted to suspend it and because of that the policy is terminated and we have to open a new policy. I couldn't believe they expect us to accept another waiting period just because of $6. Of course we went with another provider. Overall, we are happy that this made us to switch to another provider at the end and it was so easy to do. Should have done it ages ago.
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