They come across as a care company that don't care about there elderly clients.
A/Unity took over a fabulous company called My Home Care. They were brilliant, best care company that I had ever been with, now it has been destroyed. I am now in the process of negotiating to join another company.
I have mobility issues and require regular remedial massages to keep me functioning.
On 1st November,2025 A/Unity cancelled the service that I had been using for a couple of years.
I accepted that and asked for a replacement service. It is now the end of January, 2026 and I have been offered nothing despite my repeated requests.
As the massage therapist was not forthcoming, In early December I requested a referral to a Physio until a replacement massage therapist could be found. End of January 2026, again after repeated requests
I have heard nothing at all from
A/Unity.
Because of severe wrist injury I requested help with ironing. Yesterday a lovely young lady knocked at my door. I asked her what she wanted she said she was here to do some ironing for me. No notice no nothing that she was coming, absolutely nothing!
I asked her how many items she could iron in 30 minutes, she replied,
"I don't know as I have never done any ironing before.
No training no nothing?
As I had been banned by A/Unity from contacting my care manager
I made contact with the Call Centre as instructed by them. What a joke I spoke to 4 different people trying to sort out my problems they all babbled and blathered and admitted that they had no idea how to help me. I suggested what they might be able to do to assist me.
They admitted to me that they had no authority to do anything. At this point I gave up and hung up. It was not their fault they were obviously inadequately trained and inadequately resourced.
I could go on and on but what's the point.
I am leaving as quickly as I can and I would strongly advise any prospective clients to look elsewhere for their own sanity.
Claim your business profile now and gain access to all features and respond to customer reviews.
