authenticated.com

4.5
4.5 Based on 170 reviews

High End Footwear & Apparel Retailer. All Items Sold On Our Platform Are 100% Genuine And Authenticated By Our Experts Before Being Dispatched. Enjoy Worldwide Shipping & Free Returns/Exchanges On All Products....

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Average Rating

4.5

/
5

170 Reviews

5 Star
85%
4 Star
0%
3 Star
3%
2 Star
1%
1 Star
11%

All Reviews

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Review Time

Beth Pettey
Paid extra for shipping before Christmas. One item was delivered other item missing, I was assured t

Paid extra for shipping before Christmas. One item was delivered other item missing, I was assured this would be sent out in the new year. I have sent various emails since and I am just being ignored. Terrible customer service would never purchase from them again!

1
Date of experience: Feb 15, 2026
Alma C.
Extremely Frustrating Experience

I would give zero stars if that were an option. This 'company' is utterly ridiculous, with no means of communication available. While they have an email address, reaching out is pointless as no one replies. I've sent several emails regarding an order I placed that hasn't arrived. This is unacceptable, especially considering the high prices of their items. I plan to escalate this situation and report this scam!

1
Date of experience: Dec 11, 2025
Valentine Baker
Secret Santa sorted

I bought two items from the company, which arrived just in time for my work secret Santa. I'm extremely satisfied with the service. Would definitely recommend.

5
Date of experience: Dec 11, 2025
OF47
Smooth and Simple Experience

I recently purchased a pair of trainers for my daughter from the service, and I was really impressed with the whole process. The website was user-friendly, and I found what I needed easily. The trainers were meant as a Christmas gift, and I was initially concerned about the timing, but to my delight, they arrived well before Christmas. The quality is exceptional — they look just like the photos, and it's clear they’re authentic. The packaging was also done thoughtfully, ensuring the shoes were safe during shipping. Overall, I had a fantastic experience with the service. Their prompt delivery, high-quality products, and smooth shopping experience made this purchase effortless. I will certainly return for future gifts! Highly recommend!

5
Date of experience: Dec 11, 2025
Felicity M.
Christmas Came Early

I had a fantastic experience shopping with the service! I ordered a tracksuit as a Christmas gift, and it arrived right on schedule—perfectly packaged and just as described. The quality is outstanding, very comfortable, and clearly authentic. Customer service was smooth and dependable throughout the entire process. I’ll definitely be ordering from them again. Highly recommend!

5
Date of experience: Dec 10, 2025
Racette_QC
Extremely Frustrating Experience

If I could select 0 stars, I certainly would. This company has been absolutely ridiculous — zero communication and no ways to get in touch. Yes, they have an email address, but it’s pointless as no one replies. I've sent numerous emails regarding an order I placed and have yet to receive. It's incredibly frustrating, especially during this busy time of year when their items are not inexpensive. I will be escalating this and reporting this situation as a scam!

1
Date of experience: Dec 04, 2025
Kailey Butler
Complete Scam

This is a total scam. Do not make a purchase here. I returned a hoodie and they have completely ignored all my emails. Fortunately, I used recorded delivery for the return, so I’ve initiated a chargeback with my bank. Avoid at all costs.

1
Date of experience: Dec 01, 2025
Leanne R.
Order Not Received

I ordered during the Black Friday sale and anticipated some delays. I received a dispatch notice on December 1 with a tracking number, but the tracking shows that the carrier has not yet received the package from them three days later (for a 24-hour tracked service). I emailed the company and received no response. Very disappointing.

1
Date of experience: Dec 01, 2025
AllahuAkbarJihad
Great Company to Order From

A fantastic company to order from, with quick delivery and a very efficient returns process. We needed to size up, and it was handled swiftly. Would definitely use again. 5 stars!

5
Date of experience: Nov 29, 2025
Ivor
Avoid This Seller

I ordered a hoodie that arrived significantly smaller than expected, likely a junior size, but it wasn’t indicated online. After emailing them three times, I still haven't received a reply about returning it for a refund. Do not buy from this seller, especially since they don't respond to emails as stated in their refund policy. It’s been a long time.

1
Date of experience: Nov 27, 2025

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Business Details

  • High End Footwear & Apparel Retailer. All Items Sold On Our Platform Are 100% Genuine And Authenticated By Our Experts Before Being Dispatched.

    Enjoy Worldwide Shipping & Free Returns/Exchanges On All Products.

  • email info@authenticated.com
  • language https://authenticated.com

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