Update: after this review, customer service responded and managed a refund for the product, excluding shipping costs. I ordered again, and this time the shipping was fine, and the product quality is good. Out of two prepaid orders, one never arrived. No refund, no new shipment, no goods. Customer service was unavailable. According to DHL's delivery info, 'shipment exception occurred,' and the package was returned to the shipper. Customer service was contacted via email on 25.11.2025. The service team is welcome to reach out to resolve the issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
Depuis 2017, Authentic Cashmere tisse une histoire de douceur et de couleur. Nous avons à cœur de réinventer le cachemire, en le rendant accessible. Nos créations 100% cachemire, vibrantes et modernes, sont conçues pour les jeunes esprits en quête de confort et de style. Authentic Cashmere, c'est l'alliance parfaite entre tradition et innovation, pour un luxe authentique à portée de main.See more
