Starting this off with this was truly the worst experience to save you time. Don’t use these crooks. If you’d like to know why please read on to save you time and money.My wife and I were on our honeymoon in Italy and were on the trip to see Tuscany and Pisa. We were supposed to be picked up at 9:45 am but Luigi, the operator, showed up 20mins late for our 50min drive to Vinci. When we arrived in Vinci at 11:30am, he told us we had an hour but not really and it’d be better to get back sooner before 12:30pm. While in the city, it was a very rainy day and everything was closed so we were fine with leaving early. We returned to the car at 12:15pm to leave. After we rushed the viewing of the city to make it to our next stop at a winery for wine tasting (the main reason we chose the tour), we had a flat tire in between cities at approximately 12:35pm. Our driver called for help and was not given a time on when they could come pick us up. Our driver didn’t recommend walking back to Vinci because there wasn’t a sidewalk and cars driver very fast and it was pouring rain. I received my first call from the company at 1:15pm saying “the boss” was coming but not given a time. At 2:43pm I received a call saying that it would be another hour before someone could come and to walk back to Vinci in the rain on the street to a restaurant for a free meal. Obviously in a foreign country my wife’s safety is paramount and I wanted to just get us back to Florence (I did not trust that if I caused issues we’d be able to get back to our hotel an hour away). So we walked 25mins in the rain up a hill with no sidewalk dodging cars all the way. Communication was terrible, the free meal was two small plates and 1 glass of wine for 2 people (math isn’t mathing). When the car was fixed and we were picked up I requested to go back to Florence to end the ordeal. I was told I had to message them saying I wanted to end the tour (clearly so the could refuse a refund). Our travel agent has tried to resolve this but they are lying about the timeline which is why I’ve listed times. To this company you can keep the refund, clearly you need the money more than me and I doubt you’ll be in business long so I hope you make it stretch. Arrivederci
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Day Tours, Holidays & experiences in Italy suitable for everyone., small groups semiprivate, private and tailored itineraries.
