Started in July 2025. Illustrations for children's book and then Platinum Marketing plan purchased with a long list of promises, very long. 300% ROI promised. Here we are in December, and the website isn't even live yet. Requested refund, being repeatedly put off and ghosted. They managed to get my children's book onto KDP which I could have done myself. Ordered copies for myself from KDP and the printing contrast is so dark some of the character outlines are not even visible. I've called, I've emailed, I've cried. They'll promise "Call you in an hour with update"...and then don't call.. something just to get me off the phone. Next step, consumer protection lawyer. Worst mistake of my adult life. Thousands of dollars invested to American Illustration Lab/Author's bench (same people). All I asked for was what was promised and as of now, I can't even give my own book out as Christmas presents to family. Beyond dissatisfied. More like DEVASTATED. In all ways advising to avoid this company. Still want my refund.
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