Review Time
Began my journey in July 2025 with the hope of getting illustrations for a children's book and a Platinum Marketing plan filled with promises, including a 300% ROI. Now, in December, the website is still not live. I've requested a refund but keep getting ignored and ghosted. They did manage to get my book onto a platform, which I could have done myself. When I ordered copies, the print quality was so poor that some character outlines are barely visible. I've reached out multiple times via calls and emails, even expressing my frustration, but they only promise updates that never come. Now I'm considering legal action. This has been the worst decision of my life, with thousands invested in this service. All I wanted was what was promised, but I can't even share my book as gifts for Christmas. I'm extremely dissatisfied—more like devastated. I strongly advise against using this service. I still want my refund.
Started in July 2025. Illustrations for children's book and then Platinum Marketing plan purchased with a long list of promises, very long. 300% ROI promised. Here we are in December, and the website isn't even live yet. Requested refund, being repeatedly put off and ghosted. They managed to get my children's book onto KDP which I could have done myself. Ordered copies for myself from KDP and the printing contrast is so dark some of the character outlines are not even visible. I've called, I've emailed, I've cried. They'll promise "Call you in an hour with update"...and then don't call.. something just to get me off the phone. Next step, consumer protection lawyer. Worst mistake of my adult life. Thousands of dollars invested to American Illustration Lab/Author's bench (same people). All I asked for was what was promised and as of now, I can't even give my own book out as Christmas presents to family. Beyond dissatisfied. More like DEVASTATED. In all ways advising to avoid this company. Still want my refund.
We contracted services with this organization, which also does business under other names. We paid for a two week turnaround on a book which we handed a manuscript and storyboard for. We were guaranteed the book to be completed in two weeks. Our account representative ghosted us, the head of design refused to respond to emails and take our calls, and we were sent offshore to someone who couldn’t even pay attention to the names of the main characters and ensure they were consistently spelled correctly throughout the book. Mind you, the book was all of 12 pages.The two week process turned into 2 1/2 months, and when the book was finally published to KDP, it was still wrong. Wrong format, skewed photos, and an inability to generate an actual copy.We managed to salvage the book ourselves after learning after learning KP and downloading and reverse, offering their files, which they to this day have never provided.Further, after the book was delayed a month, we were guaranteed a partial refund for them, missing their commitment and failing to deliver. Neither of the account rep nor the head of design would respond to deliver the refund, which ended up with us filing fraud with our credit card company, which they two never heard from Author’s Bench regarding. Run far away from this organization. You can do better learning a little AI and KDP.
Navigating the self-publishing process can be overwhelming, but they handled everything. My book is now live on Amazon, Barnes & Noble, and Apple Books, all with flawless formatting and metadata optimization. The process was smooth, and they provided clear updates every step of the way.
Seamless Book Publishing: The book publishing process was seamless thanks to their expertise. They handled everything, from formatting to distribution, with precision and care. My book was published on time, and I couldn't be happier with the final product. Their support made all the difference.
Author’s Bench delivered outstanding article writing services for my business. The content was well-researched, engaging, and tailored to my target audience. Their PR publishing service gave my brand the visibility it needed, resulting in great feedback and increased engagement.
Boosted My Author Brand Building an author brand can be dauting, but their branding strategy was spot on. They helped me establish myself as an authority in my niche, and I've seen a noticeable increase in my online presence. The team's expertise and commitment are unmatched.
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