We contracted services with this organization, which also does business under other names. We paid for a two week turnaround on a book which we handed a manuscript and storyboard for. We were guaranteed the book to be completed in two weeks. Our account representative ghosted us, the head of design refused to respond to emails and take our calls, and we were sent offshore to someone who couldn’t even pay attention to the names of the main characters and ensure they were consistently spelled correctly throughout the book. Mind you, the book was all of 12 pages.The two week process turned into 2 1/2 months, and when the book was finally published to KDP, it was still wrong. Wrong format, skewed photos, and an inability to generate an actual copy.We managed to salvage the book ourselves after learning after learning KP and downloading and reverse, offering their files, which they to this day have never provided.Further, after the book was delayed a month, we were guaranteed a partial refund for them, missing their commitment and failing to deliver. Neither of the account rep nor the head of design would respond to deliver the refund, which ended up with us filing fraud with our credit card company, which they two never heard from Author’s Bench regarding. Run far away from this organization. You can do better learning a little AI and KDP.
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At Authors Bench, we go beyond just publishing. We help authors navigate the Total experience from idea to finished boo,k ensuring a Smooth process. Our expert team is here to support you at every step. With our industry expertise and passion for storytelling we turn manuscripts into market ready books. Whether you’re looking for writing support editing or marketing Authors Bench is your trusted partner in publishing.See more
