Lost access to all my accounts and their customer support is AWFUL.So I recently installed Authy desktop to 2FA several accounts. Previously the accounts were already protected by SMS 2FA, but it now multiple 2FA's are being required so I tried Authy.My account was linked to my email. My phone. And my computer. 3 different things, but when my motherboard fried 4 days ago apparently that wasn't enough. I installed Authy on a different PC and verified the account through SMS. And all my account tokens are gone except for one.I contact customer support and a representative that appeared to be located in India offered me absolutely no help. My inquiry was about salvaging my tokens from the hard drive on the previous computer. The rep tried to tell me that the tokens were store locally, but not on my hard drive or the cloud which makes absolutely no sense. Then she tried to say the tokens were stored on my app, and didn't seem to understand that the app is stored on my hard drive. I then showed her a screenshot of the local storage and token folders under appdata and she abruptly said "Sorry we can't help you."These customer service representatives appear to either have no training or they simply don't care about their jobs. They certainly lack even the most basic understanding of file transfer and local storage. I also suspect this company is outsourcing most of it's labor in an attempt to save money which obviously leads to situations like this.Too many people have been locked out of their accounts. When it's a lost device I can understand, but for someone like myself who has the app and data stored on a working hard drive there should absolutely be a way to salvage the information.I am in the process of figuring this out, unfortunately I am on my own because the customer support with this company is worthless. Once my situation is resolved I will be deactivating every account under Authy and I recommend everyone else do the same. I had never been locked out of accounts, no hacked accounts. I didn't need the service and had I not ever installed the program I would still have access to all my financial accounts.
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